NEW DELHI: The Directorate General of Civil Aviation (DGCA) says Air India has uploaded the “provisions of denied boarding, flight delays (and others)” in its Citizen Charter.
The regulator had this Tuesday (June 14) fined AI Rs 10 lakh for violating rules for denying boarding and had ordered it “to immediately put systems in place to resolve the issue, failing which further action shall be taken.”
“AI has uploaded provisions of denied boarding, flight delays in its charter,” a senior DGCA official said.
On denied boarding, AI charter says: “When the number of passengers, who have been given confirmed bookings for travel on the flight and who have reported for the flight well within time, are more than the number of seats available, an airline must first ask for volunteers to give up their seats… in exchange of benefits/facilities… provided airports concerned have dedicated check-in facilities/gate areas which make it practical for the airline to do so.”
