Air India unveils transformation plan: Vihaan.AI
PUNE: Air India on Thursday unveiled its comprehensive transformation plan, to establish itself, once again, as a world-class global airline with an Indian heart – the absolute best in class in customer service, in technology, in product, in reliability and in hospitality.
The plan is fittingly titled “Vihaan.AI”, which in Sanskrit signifies the dawn of a new era, with identified objectives for Air India over the next 5 years, airline officials said.
As part of Vihaan.AI, Air India has put into place a detailed roadmap with clear milestones focussing on dramatically growing both its network and fleet, developing a completely revamped customer proposition, improving reliability and on-time performance, and taking a leadership position in technology, sustainability, and innovation, while aggressively investing behind the best industry talent.
