Air India unveils transformation plan
With a focus on five key pillars — exceptional customer experience, robust operations, industry-best talent, industry leadership, commercial efficiency — Air India on Thursday unveiled its comprehensive transformation plan.
The plan is called “Vihaan.AI”, which in Sanskrit signifies the dawn of a new era, with identified objectives for Air India over the next five years.
As part of Vihaan.AI, Air India has put into place a detailed roadmap with clear milestones focussing on dramatically growing both its network and fleet, developing a completely revamped customer proposition, improving reliability and on-time performance, and taking a leadership position in technology, sustainability, and innovation, while aggressively investing behind the best industry talent.
