Air India, travel portals directed to pay Rs 36K to Chandigarh man
The District Consumer Disputes Redressal Forum has directed Air India Limited and two flight booking sites to compensate a passenger with ₹36,879 to a resident of Sector 35D here.
Ashok Kumar Gautam mentioned in his complaint that he had booked to and fro flight tickets via Fly 2 Globe and Make My Trip from Chandigarh to Pune and back for February 14 and February 20; and had paid ₹23,600 in cash to Fly 2 Globe.
He complained that the scheduled departure of the Air India flight (AI 464) from Chandigarh to New Delhi was 12:50 hours on February 14. He reached two hours before but was told the flight would take off at 2pm, but it took off at 3:30pm.
