Air India to flyers’ rescue: Waives fare difference, cancellation fees for some passengers

NEW DELHI: In a major relief to passengers, Air India has decided that passengers who booked tickets for domestic flights during the lockdown for travel in that period will be allowed to rebook for flights anytime up to August 24, 2020, “at no extra charge”.
The airline took this passenger-friendly move with resumption of domestic flights from last Monday. “Further if passengers have booked for flights post May 25, 2020, which have been cancelled, he/she is eligible for refund, cancellation charges will stand waived and passengers will be allowed for full refund,” an AI circular issued Sunday says.
Hopefully private airlines will take a cue from us, said an AI official.
“On resumption of select domestic Flights from May 25, it has been decided that any passenger holding AI confirmed tickets with travel dates during the lockdown period, March 23 to May 31, and have had their flight cancelled will be allowed to book in available flights for the period May 25 till August 24, 2020, at no extra charge… the same applies only for passengers who have booked flights post May 25, 2020, but flight has been cancelled,” it says.
This move applies to passengers who booked directly from AI website/office and through travel agents, said an airline official.