Air India says Tata to Covid-time refund backlog; cuts processing time to 2-3 days going ahead

NEW DELHI: Air India, under new owner Tata Group, cleared Covid-time refunds of 2.5 lakh tickets amounting to Rs 150 crore. Going ahead, the airline says it has put in place system to reduce refund processing time to two to three days.

Putting its hand-to-mouth state-owned days behind it, a well-capitalised AI owned by the Tatas said in a statement on Monday: “As of today, an eligible refund request lodged on the Air India website will typically be processed by the airline within 2-3 days. Subsequent processing by banks and/or credit card companies, which is beyond the airline’s control, can add another two weeks before customers see the refund (minus any fees deducted in accordance with the tickets’ conditions of sale) in their accounts. In the case of bookings made via travel agents, the refund is made to the travel agent who is then responsible for disbursing to the traveller.”