Air India reduces assured incentive for travel agents; TAAI opposes move

Air India has reduced the assured incentive on ticket sales for IATA-accredited domestic travel agents to 0.5 per cent for this fiscal, a move that has been opposed by the travel agents’ body TAAI. However, an Air India spokesperson said it has not reduced incentive to travel agents.

“On the contrary, it has increased the total incentive by 10 basis points. The only change is with regards to the structure of the incentive, which is now based more on the performance of the agencies. Also, the new policy allows additional 900 IATA agents to earn productivity based incentives of up to 1.5 per cent, which was not there in the earlier policy,” the spokesperson said.