Air India penalised for not refunding ticket upgrade fee to Panchkula resident
The District Consumer Disputes Redressal Commission has directed Air India to refund the economy-to-business upgrade fee to a Panchkula resident.
Apart from the upgrade fee of ₹38,508, along with 9% interest, the airline has also been told to pay the complainant ₹5,000 as compensation for causing mental agony and harassment, and ₹5,000 as litigation cost.
In his complaint, Pankaj Kumar Mahajan, a resident of Sector 6, Panchkula, had said that he had booked tickets for an Air India flight to travel from Delhi to Colombo, Sri Lanka, on February 16, 2019.
