Air India ordered to pay Rs 2 lakh to passengers for multiple flight delays

The National Consumer Disputes Redressal Commission (NCDRC) ordered Air India to pay Rs 2 lakh in compensation to four passengers whose flights were delayed in 2003.

“Airlines are duty bound to take care of such stranded passengers, many of whom miss the connecting flights, especially when these connecting flights are by the same carrier, as is the present case,” the NCDRC said in its order.

It added that in the event of flight cancellations or major delays, passengers are entitled to necessary services like hospitality, food, accommodation, and transport in accordance with established airline protocols.