NEW DELHI: Air India says modernised its digital landscape to improved customer engagement and operational and cost efficiencies with an initial investment of $200 million. The Tata Group airlines aims to “emerge as the world’s most technologically advanced airline” and to achieve that it “expects to sustain this pace of investment over the next five years.”
Accordingly, it says significant investments have been made “to rapidly revamp its digital systems in close partnership with leading techn firms.” AI is building a cutting-edge digital and technology team in Kochi, Gurugram and Silicon Valley. “The digital and technology modernisation effort in Air India is being guided by Tata Group chairman Natarajan Chandrasekaran and AI CEO Campbell Wilson,” AI said in a statement.
