Air India hit by data breach, personal details of passengers accessed

Flag carrier Air India said on Friday there was a breach of personal data of certain passengers, adding that remedial measures were taken and there was no evidence of any “misuse” of the personal details.

In a personal communication to those whose details were stolen, the airline said, “As part of our commitment, we would like to inform you that SITA PSS, our data processor of the passenger service system, recently notified Air India of a data security breach involving personal data of certain passengers, including yours.” The identity of the affected passengers, the message said, was provided by the data processor to Air India on March 25 and April 5, 2021.