The aviation regulator has fined Air India Rs 10 lakh for denying boarding to passengers with valid tickets and not providing compensation.
“During our surveillance at Bangalore, Hyderabad and Delhi, there were specific instances in the case of Air India where the regulation regarding compensation to passengers is not being followed and therefore a show cause notice was issued to the airline and also a personal hearing was afforded,” the Directorate General of Civil Aviation (DGCA) said in a statement.
The action came following reports of flyers being denied boarding by several airlines, although they had valid tickets and were present on time.
