Air India denies boarding pass despite valid ticket, penalised

The District Consumer Disputes Redressal Commission, Chandigarh, has directed Air India to pay compensation to a city resident for causing mental harassment by denying her boarding pass at the airport despite having a valid ticket. The commission also directed the airline to refund a sum of Rs17,377, which was charged extra for issuing a fresh ticket for the next day, to the complainant.

Kamla Rani (61), a resident of Sector 22, Chandigarh, in a complaint filed before the commission through counsel Atul Goyal, said she booked a ticket with Air India for Australia on July 16, 2018 after paying a sum of Rs91,085. She alleged that after reaching the Indira Gandhi International Airport, Delhi, Air India staff refused to issue her boarding pass despite having a valid ticket. It was only after repeated requests, the airline decided to issue a fresh ticket for the next day on charging an additional amount of Rs17,377.