AIASL’s ‘service lapses’ irk Air India, may scout for ‘alternatives’
Tata Group-owned Air India has flagged concerns over flight delays and poor customer experience with its ground handling service provider AI Airport Services Ltd (AIASL). In a letter to AIASL’s parent company AI Asset Holding Ltd (AIAHL), Air India noted that the ground handling company’s services “have continued to deteriorate progressively” and that it is looking to explore alternative arrangements at airports.
AIASL was a subsidiary of Air India, prior to the latter’s disinvestment this year. AIASL offers ground handling at most airports in India barring Delhi, Bengaluru, Hyderabad, Mangalore, and Thiruvananthapuram.
