With close to 8,000 complaint calls pouring in, BESCOM expands helpline capacity from 30 to 45

BENGALURU: Currently, BESCOM has 30 helplines and as part of their monsoon preparation, the agency is expanding their 1912 helpline capacity to address all complaint calls. On a daily basis, Bangalore Electricity Supply Company (BESCOM) receives anywhere between 8,000 and 9,000 complaints through various channels – helpline, online, SMS, WhatsApp, Twitter, Facebook and e-mail.

In the last few weeks, Bengaluru has received heavy rains at irregular intervals and incessant calls flood in during such a situation. “Despite having several other channels to complain, consumers prefer the helpline the most. Starting this Friday, we will increase the line capacity by adding 15 more. This will ensure that all issues are attended to quickly and no one has to wait to reach our staff,” said Krishnamurthy B, general manager, customer relations, BESCOM.