Days after release of passenger charter which specifies rights of air travellers, government is informing flyers about the initiatives taken to safeguard their rights through the email route. The communication from Civil Aviation Minister Suresh Prabhu gave an account of how the air passengers can avail their rights in case of baggage loss, flight delay or cancellation, among others.
“You have the right to cancel or amend your ticket without incurring any extra cost within 24 hours of booking the ticket. This facility is available up to 7 days prior to the flight departure,” the email in the name of Union Minister read.
