Technology is key for boosting operational efficiencies
MUMBAI : The change covid-19 has brought in consumer behaviour has put energy companies on the road to rapid digitization.
Companies are redesigning customer experience using automation to fulfil the need of contactless services demanded by consumers. Automation, however, is also being brought in to improve operational efficiencies and performance across segments.
“Whether you look at any operation, how you redesign these systems and processes in a way that becomes not only contactless but also friction-free too is the key,” said Pramod Agrawal, vice-president and regional CTO, Automation Anywhere Inc.
