Survey flags inefficiency in UPPCL’s consumer complaint redressal system
A recent statewide survey has revealed significant dissatisfaction among power consumers in Uttar Pradesh regarding the functioning of the Uttar Pradesh Power Corporation Limited’s (UPPCL) complaint redress helpline 1912, raising concerns over its efficiency and transparency.
The findings of the survey, conducted across all 75 districts between August 25 and September 5 under the direction of energy minister AK Sharma, point to an urgent need for greater efficiency and transparency in handling consumer grievances.
