Performance stds framework for airports seeks to have balance between ‘rebates, incentives’: AERA
The proposed tariff-linked performance standards framework for major airports seeks to have a balance between “rebates and incentives” to improve service excellence, and in case of service deficiencies, there will be a reduction in the user development fee collected by the airport operator, according to AERA.
Last month, the Airports Economic Regulatory Authority (AERA) came out with the draft consultation paper on ‘Formulation of Performance Standards of Major Airports relating to Quality, Continuity and Reliability of Service and Associated Activities’.
