Passengers bearing the brunt of Jet Airways’ flights cancellations

Travel plans of hundreds of passengers have gone haywire due to last minute cancellations by Jet Airways. The airline has grounded over half its 119 aircraft fleet and cut down its flights to West Asia and domestic routes as lessors grounded four more planes on Monday.

Passengers queued outside the airline’s ticket counter at the Mumbai airport vented their ire on long wait time at the call centre and were seeking rerouting, refunds or alternate flights. While the airline is accommodating passengers on available flights, this is resulting in extending travel time and detour for customers. A group of passengers traveling to Zagreb in Croatia through Dubai were offered flight via Amsterdam as the Mumbai-Dubai flight on Tuesday morning was cancelled.

“I spent my entire afternoon to seek alternate flight as my Chennai flight for Friday has been canceled. It is not a happy situation.