One year with Tatas: Air India ‘progress nothing short of stunning; much more to be done,’ says Wilson
NEW DELHI: “The progress (made) over the last 12 months has been nothing short of stunning” and “more than our successes, it is how we respond to our lapses these that will define us.” This is what Air India MD-CEO Campbell Wilson told employees on Friday, when the Tata Group completed its first year of taking over the Maharaja that was founded by JRD Tata in 1932. The airline is going to place a mega order for a mix of Boeing and Airbus single and twin aisles shortly, with the order for the US aerospace major likely to coincide with the first anniversary on Friday.
The biggest pain point for AI passengers has been dilapidated state of AI onboard product — broken seats, armrests, tray tables; non-functional inflight entertainment screens; dirty seat fabric, carpets and overall shabby interiors — as the last few penurious years of the state-owned Maharaja saw no investment being made on these items.
