No fee for air ticket cancellation within 48 hours, DGCA plans major revamp of refund norms

Air passengers may soon be able to cancel or change their tickets for free within 48 hours of booking, as the aviation regulator DGCA has proposed major changes to ticket refund rules.

The Directorate General of Civil Aviation (DGCA) also said that if a ticket is bought through a travel agent or online portal, the “onus of refund shall lie with the airlines as agents are their appointed representatives.”