NHAI refunded toll in 18L cases for wrong deductions; Govt mulls ending manual entries
NEW DELHI: NHAI has refunded toll charges in 17.7 lakh cases between Jan and Dec 2025 for incorrect deductions and in nearly 35% of these cases, the vehicles were not at the toll plaza when the user fee was debited from FASTag wallet.
Considering that such transactions happen due to manual entry of vehicle details by toll operators because of some issue, the road transport ministry is mulling to do away with this option completely.
