Kolkata airport staff get lessons on handling passengers with special needs
Kolkata: Airline staff and approximately 50 CISF personnel at Kolkata airport, who screen and frisk passengers, were sensitised and provided lessons on how to handle passengers with special needs, mobility issues, autism, and speech impairments ahead of the high-traffic puja season on Monday.
Organised by the National Institute for Locomotor Disabilities (NILD) in collaboration with the State Commission for Persons with Disabilities and the Airports Authority of India, the day-long programme focused on creating a more inclusive and dignified air travel experience for Divyangjan passengers.
