Inform passengers on flight delays over 30 minutes by SMS: DGCA tells airlines
New Delhi: The Directorate General of Civil Aviation (DGCA) has asked airlines to address social media complaints, ensure timely refunds and text-message passengers periodically about delays and gate changes, an official at the aviation regulator said Friday.
They were among measures to empower passengers that figured in a meeting DGCA director general Arun Kumar had on Thursday with appellate authority officials and nodal officers of all scheduled domestic airlines to discuss passenger grievance redressal systems.
“Prompt redressal of passenger complaints is the top-most priority and must be attended to as per the relevant provisions of the Civil Aviation Requirements (CARs),” the official said on condition of anonymity.
