IndiGo’s operations back to near normal: CEO Pieter Elbers

New Delhi: IndiGo is seeking to move past its recent period of turbulence, with its CEO saying the focus has now shifted to strengthening resilience, identifying root causes, and rebuilding trust among customers and employees.

India’s largest airline cancelled more than 5,000 flights earlier this month due to a severe pilot shortage, upending air transport in the country. With a more than 65% share of the domestic market, the crisis at IndiGo had a severe impact at the peak of winter holiday travel and wedding season.