Indigo issues update on refunds, begins ‘identifying severely impacted customers’

As Indigo tries to overcome the recent flight cancellation-crisis and operations inch towards normalcy, the airline has issued a fresh update on the passenger refunds and compensations.

The carrier, India’s largest airline, said it was currently in the process of “identifying flights where customers were severely impacted and stranded at the airports” from December 3 to December 5. Indigo said that after these customers are identified, the airline would reach out to them in January, 2026 “so that compensation can be extended smoothly.”