IndiGo handling was inappropriate: DGCA on Ranchi incident

The Directorate General of Civil Aviation (DGCA) has issued a notice to private carrier IndiGo after a fact-finding committee found the airline staff to have “inappropriately” handled the case of a special needs child by denying him boarding at Ranchi airport earlier this month.

In a statement on Monday, the aviation regulator said the notice was issued over “non-conformances” with regulations, and that the airline was asked to submit its response on the matter by May 26.

“A fact-finding enquiry was ordered by DGCA into the unfortunate event of denied boarding to a special child along with the family at Ranchi Airport by Indigo Airline on 7th May 2022… The findings… prima facie indicate inappropriate handling of passengers by the Indigo staff thereby resulting in certain non-conformances with the applicable regulations,” the aviation regular said.