IndiGo flight mess: Helpless, confused and in the dark, ‘no clear answers’, fliers stuck for hours

Some passengers had been sitting inside the aircraft for hours, waiting for take-off. Others moved helplessly from one counter to another, trying to figure out what to do after their flights were suddenly cancelled.

At the Calcutta airport on Thursday, there were hundreds like them as cancellations and delays of IndiGo flights across its network stranded fliers.