IndiGo crisis: Govt’s stern warning for airlines, says no player will be allowed to cause hardship to passengers

Civil Aviation Minister Ram Mohan Naidu warned amid the ongoing IndiGo crisis that no airline, regardless of its size, will be allowed to create hardship for passengers.

“No airline, however large, will be permitted to cause such hardship to passengers through planning failures, non-compliance or non-adherence to statutory provisions,” he said while talking in Lok Sabha.

The disruption caused by IndiGo’s recent operational failures is now rapidly stabilising, he told the house. “Accountability will be ensured. DGCA has issued showcause notices to IndiGo’s senior leadership and commenced a detailed enforcement investigation. Depending on the outcome, strict and appropriate action, as empowered under the aircraft rules and act, will be taken.”