Chicago-based United Airlines completed 1.7 million flights in 2018 and reported a full-year net income of $2.1 billion. It has had a long association with India with the first New Delhi-Newark flight taking off in 2005. There are seven weekly flights on that sector today. Two years later it started flying daily on the Mumbai-Newark sector and in December this year the New Delhi-San Francisco sector will also become operational. We spoke to Jill Kaplan, President New York/New Jersey for United Airlines on what makes India an important market and what customers can expect going forward. Excerpts from the interview:
United is considered the third leading airline worldwide (ranked by brand value), behind American Airlines and Delta. What is United doing to maintain its leadership position?
