Incidence rate entirely normal considering scale, size of Air India group’s ops: CEO Campbell Wilson
Air India chief Campbell Wilson has said that in the context of Air India Group’s scale and size, the “incidence rate is entirely normal” amid incidents involving some of its aircraft in recent times.
The airline is planning to allow its cabin crew to provide e-vouchers to passengers on board flights to compensate for service deficiencies.
The plan comes against the backdrop of instances of passengers complaining about service issues, as well as flight cancellations and delays due to technical snags with some aircraft.
