Govt’s big order to IndiGo on baggage separated from passengers amid cancellations, delays – check details

In a big crackdown amid ongoing chaos, the Ministry of Civil Aviation on Saturday directed IndiGo to ensure that all baggage that was separated from passengers due to flight cancellations or delays must be traced and delivered to the passenger’s residential or chosen address within the next 48 hours.

The Ministry has also instructed airlines to maintain transparent communication with passengers about baggage tracking and delivery timelines, and to offer appropriate compensation wherever applicable under existing passenger rights regulations.