MUMBAI : For Indraprastha Gas Ltd (IGL), India’s largest compressed natural gas distribution company, being under lockdown not only meant a nearly 80% impact on its trading volumes, but also a change in consumer pattern. In an interview for Mint’s Pivot or Perish series, A.K. Jana, managing director, IGL, said that in sync with consumer behaviour, the company is looking at a future with 100% digital payments and processes. Edited excerpts:
In what way is IGL pivoting its business model due to covid-19?
Demand for natural gas was impacted on all four fronts: domestic, industrial, commercial and transportation. While we saw good traction from domestic customers even during the lockdown, demand from industry, commercial sector and transportation suffered due to low business activity.
