Flight incident rate ‘entirely normal’, Net Promoter Score hits record high: Air India CEO

Air India CEO Campbell Wilson on Sunday drew attention to the airline’s operations in recent days, stressing that the rate of flight incidents remains in line with the carrier’s scale, even as performance indicators such as on-time performance and customer satisfaction have reached record levels.

“Over the past few months, our operations have garnered significant attention, both internally and externally,” Wilson said in a mail to its employees.