DGCA, too, culpable, say flyers and pilots

Kolkata: Even as IndiGo Airlines operations showed signs of stabilisation and recovery from the crash landing last week, flyers who faced harassment, as well as a pilot body, began questioning the oversight on the part of the regulator Directorate General of Civil Aviation (DGCA).

“What IndiGo did last week when it cancelled a few thousand flights is unbelievable. While the govt is now belatedly talking about taking the airline to task, what was the regulatory body doing all this while? Did it not sense that something like this would happen? Isn’t it the regulator’s job to protect the interests of flyers?” said software engineer Ajay Dey, one of several thousand harried passengers from Kolkata whose flights were cancelled after they were made to wait for hours on Friday.