DGCA orders airlines to compensate if passengers are denied boarding

Civil aviation regulator DGCA has said that airlines are denying boarding to passengers even when they report for their flights at the airport on time.

The regulator has warned airlines and in an email on May 2 — asked all Indian carriers to give compensation and facilities to passengers affected by such denial of boarding, failing which it would will impose financial penalties on them.

“It has come to the notice of this office that various airlines are denying boarding to passengers holding confirmed ticket on a flight, although they have presented themselves for boarding within the time specified by the airline. This practice is extremely unfair to the passengers and brings a bad name to the aviation industry,” Rohit Thakur, an officer with the regulator wrote.