DGCA issues new refund rules: Airlines to offer 48-hour look-in period to make changes & refunds to be made within 14 days

NEW DELHI: Airlines will now provide a “look-in option” for a period of 48 hours after booking a ticket during which a passenger can cancel or amend the ticket without any additional charges, except fare difference, if the departure date is at least 7 and 15 days hence for domestic and international flights, respectively. Airlines will need to ensure refunds within 14 days and they will no longer be allowed to levy any charge for a name correction being made within 24 hours of the booking being made on their website.

The Directorate General of Civil Aviation (DGCA) has from Thursday revised refund rules and introduced passenger-friendly measures in what is often a painful process for travellers.