Court holds airline liable for flight delay, service deficiency

New Delhi: District Consumer Disputes Redressal Commission, southwest Delhi, recently held Alliance Air Aviation liable for deficiency in service following a six-hour delay in a flight’s departure, which caused mental agony to the passengers.

The commission, chaired by president Suresh Kumar Gupta and member Harshali Kaur, found the airline negligent for discovering a technical glitch after passengers had already boarded. Last month, it ordered the airline to pay Rs 50,000 to the complainants as compensation for mental harassment, agony, and litigation expenses.