Counsel on-board housekeeping staff to build trust with passengers: Railway Board to zones
The Railway Board has directed all its zones to conduct counselling sessions for On-Board Housekeeping Service staff to build trust with the passengers during the train journey.
The Board, in its letter addressed to all zones, stated that the Member (Traction and Rolling Stock) suggested system improvements during a recent on-board train inspection, which include counselling of housekeeping staff.
