Compensation norms violated: DGCA penalises Air India Rs 10 lakh for denying boarding
The Directorate General of Civil Aviation (DGCA) has fined the Tata Group-owned Air India Rs 10 lakh for violating the regulator’s norms on denying boarding to passengers holding valid tickets.
The aviation safety regulator has said that the matter is “of serious concern and unacceptable”.
“A series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances, in the case of Air India, where the regulation (regarding compensation to passengers) is not being followed, and therefore, a show cause notice was issued to the airline and also a personal hearing was afforded,” DGCA said in a media release.
