Passengers of the now-cancelled March 1 Air India flight (AI 175) from Bengaluru to San Francisco have expressed their displeasure with the services provided by the airline. Passengers have been complaining about not receiving their luggage, and their tickets being downgraded to economy class despite paying business class fare.
The Air India flight was scheduled to depart from Kempegowda International Airport (KIA) at 2 pm on March 1 but was rescheduled and later cancelled “at the last moment”.
Passengers were instead shifted to Delhi on March 1 at around 6 pm and a flight to San Francisco was scheduled on March 2 from Delhi at 3:30 am. John Johnson, a 75-year-old passenger who is also differently abled, has sought full compensation for the loss incurred owing to the ‘mismanagement’ of the airline company.
