Boeing employees’ emails bemoan culture of arrogance
Contempt for regulators, airlines and their own colleagues coupled with a casual approach to safety: a series of emails by Boeing employees paint an unflattering portrait of a company culture of “arrogance” imbued with a fixation on cost-cutting. The emails underscore the task awaiting incoming CEO David Calhoun when he takes the company’s reins on Monday, under intense pressure to restore public confidence — and that of aviation regulators worldwide — after two fatal crashes of the 737 MAX aircraft. The emails were contained in some 100 pages of documents dated between 2013 and 2018 and transmitted to US lawmakers by the Seattle-based aviation giant. The messages were seen by AFP after their release Thursday.
Often cutting, dismissive, mocking or cavalier, the messages show that Boeing’s current difficulties reach far beyond the 737 MAX, shining a light on a level of dysfunction that seems almost unimaginable for a company that helped democratize air travel — and which builds the US president’s iconic Air Force One airplane. The emails show that Boeing tried to play down the role of its MCAS flight-control system in order both to avoid the costs involved in having to train pilots on the system in flight simulators and to speed the federal green-lighting of the MAX plane.
