Aviation oversight: Civil aviation ministry activates 24×7 passenger control room; aims faster grievance redressal

The civil aviation ministry has operationalised a round-the-clock Passenger Assistance Control Room (PACR) to address air travellers’ grievances more promptly, amid recent flight disruptions caused by operational issues and weather-related delays, PTI reported.

The control room, which became functional on December 10, brings together officials from the ministry, the Directorate General of Civil Aviation (DGCA), airlines and the Airports Authority of India (AAI) to monitor flight operations, attend to passenger complaints and coordinate real-time assistance.