Air India upgrading crew rostering, customer notification system: Wilson

Air India has been a subject of its passengers’ ire this week as more than half of its flights have been delayed, primarily because of an old crew rostering system. Due to the existing system, the airline has not been able to handle the disruption created by cyclone ‘Biparjoy’ on India’s western coast. The sudden grounding of two planes also added to the carrier’s woes.

To make sure that such things don’t happen again, the carrier’s chief executive officer (CEO) & managing director Campbell Wilson said on Friday that the airline is investing in a “leading-edge software” so that flight crew can be quickly reassigned and passengers can be immediately rebooked if there is any similar disruption.