Air India to redesign flight schedules to improve OTP: CEO Wilson
Air India will redesign flight schedules, hold nightly meetings, and ask employees to accurately report flight delays and their causes to improve the carrier’s on-time performance (OTP), Chief Executive Officer and Managing Director Campbell Wilson said on Friday.
In March this year, the Directorate General of Civil Aviation (DGCA) permitted Air India to operate 2,456 flights a week in its summer schedule, which began on March 27 and will end on October 22.
The airline is acquiring better “customer-facing systems” to proactively alert fliers about schedule changes or delays in advance, and enable them to self-change flights where relevant, Wilson stated in his communique to employees.
