Air India steps up efforts to win back customers

New Delhi: Air India is preparing a major product overhaul with brand new planes, refurbished interiors, and lounges as the Tata-owned airline looks to win back customers and tide over the devastating effects of a deadly plane crash earlier this year.

“I think it’s only natural that when an event such as this happens that people are nervous. In the first few months, yes, we did see a drop in bookings, but since then, it has recovered,” said Campbell Wilson, the airline’s chief executive.