Air India official sends unity message amid IndiGo crisis: ‘Rivals in business, but partners in global connectivity’
As IndiGo reels from major operational disruptions, Air India’s Head of Global Airport Operations, Jayaraj Shanmugam, has issued a public call for “restraint and professionalism” among airlines — a plea particularly resonant amid IndiGo’s ongoing collapse of services.
In a post shared on LinkedIn, Jayaraj said he had sent a note to Air India’s airport team leaders about what it truly means to be an “aviation professional.” He explained that while “systems falter, weather disrupts, and occasionally, an airline experiences a public service meltdown — cascading delays, IT outages or communication breakdowns” which impact passengers, the correct response is not to criticise or mock a competitor’s misfortune. Instead, the focus should be on empathy, support and self‑reflection.
