Air India expects ‘most significant’ customer experience shift in 2026: CEO Campbell Wilson
Air India passengers will begin to see the “most significant change from an experience perspective” in 2026, as the airline enters its fifth year under Tata Group ownership. But ongoing global supply chain issues continue to slow down the carrier’s fleet transformation.
MD & CEO Campbell Wilson said Air India should have received 28 aircraft from the 570-jet order placed in February 2022. However, it has got “zero” from that order, he added, saying that the airline has been expanding its fleet by leasing planes and acquiring aircraft originally meant for other carriers that couldn’t take delivery.
