79% plaints in June from fliers over refund: DGCA

Two months after the aviation ministry resumed domestic travel after the lockdown restrictions were eased, passengers are still struggling to receive the refund for flight tickets, cancelled owing to the Covid-19 outbreak in March.

This was revealed in a report by the Directorate General of Civil Aviation (DGCA) for June, as the aviation regulator received 78.5% complaints from passengers citing problems over refunds. The report also stated that 62% flights were cancelled owing to commercial reasons (low passenger load and clubbing of two flights). DGCA however, does not put the total number of complaints received from passengers, in public domain.

Of all the Indian air carriers, the most passenger complaints in June were against Air India, followed by TruJet and SpiceJet. HT tried to contact the three airlines, but none of them responded to the queries on the report.